Training Activities for Front Office Skills under the HoKa Hospitality Training Program for 25 Tourism Professionals in Preah Sihanouk Province
During the initial four days, 25 trainees received comprehensive instruction on the knowledge, technical skills, and professional ethics required for Front Office specialists, in accordance with the Hospitality Kampuchea (HoKa) curriculum. The modules covered include:
1. Professional Roles and Responsibilities of a Receptionist
2. Communication Excellence in the Hospitality Industry
3. Delivering Premium Service Quality
4. Professional Telephone Etiquette and Communication
5. Fundamental Knowledge of Reception Operations
6. Standard Reservation Procedures
To ensure the pedagogical quality and the acquisition of core competencies by all participants, a delegation from the Department of Tourism Professional Training—led by Mr. Sang Chanthou and three team members—is currently conducting the Monitoring and Evaluation (M&E) of the HoKa training program. This broader initiative involves 100 tourism professionals specializing in Front Office, Housekeeping, Food and Beverage Service, and Culinary Arts, taking place from January 9th to 17th, 2026, in Preah Sihanouk Province.
It is noteworthy that this training program is implemented through the collaboration between the HoKa Steering Committee and the Cambodia Association of Travel Agents (CATA), with financial sponsorship provided by the Skills Development Fund (SDF).
